So after all my moaning and groaning about leaving my Kindle on the plane and getting scammed into giving my Visa card to someone claiming to be from Delta Airlines’ Lost and Found Department, and canceling said Visa card, I finally reached a live human being at Delta’s Customer Service Department to complain. (They don’t answer their phones on the weekend.)
I detailed my suspicions to the nice lady on the phone. She told me that Delta outsources Lost and Found to an outside contractor, and that asking for my Visa number was part of their regular operating procedure. She couldn’t explain why UPS didn’t recognize my tracking number. But she did say that she would pass along my complaints.
My next call was to Lost and Found — the number that I had called half a dozen times on Friday until, at 9 pm, someone finally picked up. This time, my call was answered immediately, by a woman who told me my Kindle had been shipped three days earlier.
“Then why doesn’t my UPS tracking number work?” I asked.
“Because we don’t use UPS,” she said. “We use Fed Ex.”
Could have sworn the lady said UPS. That’s what I heard, anyway.
A quick visit to the Fed Ex site traced my Kindle to East Boston. Expected delivery the next day.
And here it is! My shiny new Visa card came yesterday.
Can’t wait to curl up this evening with the last part of The Paying Guests. Sometimes, wrong is the best way to be.